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In-stock items typically ship the same day via complimentary FedEx Standard Overnight delivery. Custom, personalized, and special-order pieces ship upon completion, with most orders ready within 1–4+ weeks. We will provide an estimated delivery date within 24 hours of your purchase. You can view our shipping policy here.

No, at this time we do not ship internationally.

Yes, if you are local to the Houston area you may pick up your order in store. ID and/or your order confirmation will be required. You may book an in-store pick up appointment by visiting.

Once your order is processed for shipping we will provide you with the tracking information. All customers will be contacted prior to shipping to arrange the best time/day to accept the delivery.

Contact us to discuss options to change or cancel your in-stock order. Custom & special orders are not able to be canceled. Contact us to discuss the options (if available) to change your custom/special order.

To initiate a return, please contact us at support@dubinsfinejewelry.com. Once approved, we will provide a complimentary return shipping label and clear instructions for sending your piece back to us. Please note, returns sent without prior authorization cannot be accepted.

Once your return is received and inspected, you’ll be notified of approval. Approved refunds will be issued to your original payment method within 10 business days. Please keep in mind your bank or card provider may require additional time for processing.

If you wish to exchange your in-stock piece, the most seamless option is to return your original item and place a new order. Our team will be happy to guide you through this process.

Most custom engagement rings are completed within 2–4 weeks after final design approval. While design revisions and approval timelines can affect the overall process, we strive to deliver every piece as efficiently as possible. If your design requires additional time or an unexpected production delay occurs, we will keep you informed every step of the way.

Custom engagement rings vary based on the design, center stone, and precious metal selected. Most custom rings begin around $3,000 due to the cost of gold and platinum, but we have no minimum spend requirement and will help you create something beautiful within your desired budget.

Many clients come to us with photos, sketches, and ideas for inspiration. We use those references as a starting point, then collaborate with you to create a custom design that reflects your personal style and vision. The result is a beautifully crafted ring inspired by what you love, yet distinctly your own.

Yes, a 50% deposit is required to begin production on custom and special-order pieces. We take great care throughout the design and manufacturing process to ensure your piece reflects your vision. Our team will guide you every step of the way, with a focus on craftsmanship, communication, and your complete satisfaction.

Yes. Minor design revisions can typically be accommodated at no additional charge. If a requested change requires significant redesign work or differs substantially from the initial design concept, a design modification fee may apply. We will always discuss any potential fees with you in advance and obtain your approval before proceeding.

Yes. We offer both natural and lab-grown diamonds and are committed to helping you understand the differences between them. During your consultation, we'll discuss the benefits, considerations, and characteristics of each option so you can confidently select the diamond that best fits your preferences, priorities, and budget.

 While natural and lab-grown diamonds share the same physical and optical properties, they differ in origin, rarity, and long-term value characteristics. During your consultation, we'll explain the advantages and considerations of each option, providing the education and guidance needed to make an informed decision that aligns with your goals.

All natural diamonds sourced for engagement rings are GIA certified and include the original grading report upon delivery. We also offer GIA-certified diamonds in select jewelry pieces, including diamond stud earrings, eternity bands, and bracelets. If you have specific certification requirements for a custom piece, we are happy to accommodate your request.

The 4Cs are the four characteristics used to evaluate a diamond's quality and value: Cut, Color, Clarity, and Carat Weight. Cut refers to how well the diamond's facets reflect light, giving it brilliance and sparkle. Color measures how colorless a diamond is, graded from D (colorless) to Z (light yellow or brown). Clarity describes the absence of internal inclusions or surface blemishes. Carat Weight indicates the diamond's size, measured in carats. Together, these four factors determine a diamond's overall beauty, rarity, and price. During your consultation, we'll walk you through each of the 4Cs to help you choose the diamond that best fits your priorities and budget.

Dubin's Fine Jewelry is located at 5444 Westheimer Road, Suite 1428, Houston, Texas 77056, in the Westlake Building. We are conveniently situated less than one mile west of The Galleria, next to the AD Players Theatre. Our showroom is open Monday–Friday from 10:00 AM–4:00 PM.

Appointments are preferred and allow us to provide the personalized, one-on-one experience for which we are known. By reserving dedicated time with a member of our team, we can focus entirely on your needs and ensure a thoughtful, enjoyable visit. Appointments may be scheduled online at dubinsfinejewelry.com or on book an appointment page.

Yes. Whether you are located in Houston or across the country, we are happy to meet with you virtually. Our online consultations provide the same personalized guidance and expert advice as an in-person visit, all from the comfort of your home or office.
Virtual appointments can be scheduled online at dubinsfinejewelry.com or on book an appointment page.