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Terms of service

  • In stock items may be returned within 21 days from the date received. Merchandise must be in original and unworn condition and accompanied by an original gift box with all original certificates, warranty cards and explanation booklets intact. Closeouts, sale items, personalized items, special orders, altered pieces (including rings that were sized) and custom pieces are not returnable or exchangeable. Gift Certificates and gift cards are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange. To start a return, contact us at hello@dubinsfinejewelry.com.
  • Special orders require a 50% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client's request for an alternative style, size, metal or color that is not available in stock.
  • Custom designed jewelry involves metals. gems, and labor furnished for a specific client. Custom jewelry is not refundable and requires a 50% not refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction.
  • All lab grown diamonds, lab grown gemstones, and/or jewelry containing any part of lab grown diamonds and/or lab grown gemstones are not refundable, not returnable, and not exchangeable. All lab grown sales are final.
  • Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones for sale on this site have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade. Two of the most common treatments for colored gemstones are:
  • Heating -The use of heat to effect desired alteration of color, clarity, and/or phenomena. Results are permanent. Applicable to but not limited to: Sapphire, Tanzanite, and more.
  • Oiling -The filling of surface-breaking fissures with colorless oil, wax, resin, or other colorless substance (except glass or plastic) to improve the gemstone's appearance. Applicable to but not limited to: Emerald

  • Repairs and/or modifications to jewelry at the request of the client are accepted with the understanding that jewelry repair carries inherent risks not limited to prior wear, age, previous repairs, gemstone characteristics, and metal condition. While every effort will be made to complete repairs to the highest standard using experienced master jewelers, Dubin’s Fine Jewelry is not responsible for unforeseen issues that may arise during the repair process. All repair and modification work is final, non-refundable, and not returnable once work has begun.